{"id":3649,"date":"2024-07-16T10:53:23","date_gmt":"2024-07-16T10:53:23","guid":{"rendered":"https:\/\/noax.com\/service-support-qualitaet-auf-die-sie-sich-verlassen-koennen\/"},"modified":"2025-09-02T11:29:45","modified_gmt":"2025-09-02T11:29:45","slug":"service-support","status":"publish","type":"page","link":"https:\/\/noax.com\/en\/service-support\/","title":{"rendered":"noax &#8211; Service &#038; Support \u2013 Quality you can rely on"},"content":{"rendered":"<div>\n<p>    <img decoding=\"async\" src=\"\/wp-content\/uploads\/industrie-pc-noax-unternehmen.jpg\" alt=\"noax Unternehmensgeb\u00e4ude Standort Ebersberg\"><\/p>\n<h3>Lebensmittelherstellung<\/h3>\n<\/div>\n<h1>noax Service &#038; Support<\/h1>\n<div>We are happy to help you<\/div>\n<h2><span class=\"uk-text-secondary\">Service &amp; Support<\/span> Europe<\/h2>\n<ul>\n<li>\n<h3><span uk-icon=\"icon: clock; ratio: 1.6\" style=\"margin-top:4px\"><\/span><\/h3>\n<p>Mo &#8211; Fr:<\/p>\n<div>08:00 AM &#8211; 04:30 PM<br \/> <span class=\"uk-text-meta uk-margin-remove\">(GMT+1)<\/span><\/div>\n<\/li>\n<li>\n<h3><span uk-icon=\"icon: receiver; ratio: 1.6\" style=\"margin-top:4px\"><\/span><\/h3>\n<p>Hotline:<\/p>\n<div><a href=\"tel:+498092853633\" style=\"color: #fff\">+49 8092 853633<\/a>\n<\/div>\n<\/li>\n<li>\n<h3><span uk-icon=\"icon: mail; ratio: 1.6\" style=\"margin-top:4px\"><\/span><\/h3>\n<p>E-Mail:<\/p>\n<div>hotline@noax.com<\/div>\n<\/li>\n<\/ul>\n<h2><span class=\"uk-text-secondary\">Service &amp; Support<\/span> North America<\/h2>\n<ul>\n<li>\n<h3><span uk-icon=\"icon: clock; ratio: 1.6\" style=\"margin-top:4px\"><\/span><\/h3>\n<p>Mo &#8211; Fr:<\/p>\n<div>09:00 AM &#8211; 04:30 PM<br \/> <span class=\"uk-text-meta uk-margin-remove\">Eastern Time (GMT-5)<\/span><\/div>\n<\/li>\n<li>\n<h3><span uk-icon=\"icon: receiver; ratio: 1.6\" style=\"margin-top:4px\"><\/span><\/h3>\n<p>Hotline:<\/p>\n<div><a href=\"tel:+17049921606\" style=\"color: #fff\">+1 (704) 992-1606<\/a>\n<\/div>\n<\/li>\n<li>\n<h3><span uk-icon=\"icon: mail; ratio: 1.6\" style=\"margin-top:4px\"><\/span><\/h3>\n<p>E-Mail:<\/p>\n<div>hotline-na@noax.com <\/div>\n<\/li>\n<\/ul>\n<div>Please have the serial number of your device ready.<\/div>\n<h2>Quality you can rely on<\/h2>\n<div>\n<p>In the pre- and post-purchase phase, noax Technologies AG offers <span class=\"uk-text-secondary\">comprehensive support as well as competent service and support<\/span>. The service program is optimally tailored to the needs and requirements of the capital goods market. Through <span class=\"uk-text-secondary\">competent project consulting<\/span>, the <span class=\"uk-text-secondary\">individual configuration<\/span> of the industrial panel PCs through to the <span class=\"uk-text-secondary\">ready-to-use installation<\/span>, noax ensures a <span class=\"uk-text-secondary\">quick and easy integration<\/span> of the industrial PCs <span class=\"uk-text-secondary\">into the existing production landscape.<\/span><\/p>\n<p> You can avoid lengthy production downtimes via our noax service hotline and the <span class=\"uk-text-secondary\">extremely fast repair turnaround times of a maximum of 8 working days<\/span> as well as the flexible <span class=\"uk-text-secondary\">provision of replacement devices<\/span>.<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/newsletter.svg\" alt=\"\"><\/p>\n<div>noax Newsletter<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/div>\n<div>\n<div id=\"newsletter\" uk-modal>\n<div class=\"uk-modal-dialog uk-modal-body\">\n        <button class=\"uk-modal-close-default\" type=\"button\" uk-close><\/button><\/p>\n<div class=\"uk-text-center\"><span class=\"uk-h1 uk-text-background\">Newsletter Anmeldung<\/span><\/div>\n<p><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script><script>  hbspt.forms.create({    region: \"eu1\",    portalId: \"9303832\",    formId: \"dbc8495d-f22c-47ac-9860-18d31d8ca7fd\"  });<\/script>\n    <\/div>\n<\/div>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/free-demo.svg\" alt=\"\"><\/p>\n<div>Test us<\/div>\n<p><a href=\"#\"><\/a><\/p>\n<\/div>\n<div>\n<div id=\"testen\" uk-modal>\n<div class=\"uk-modal-dialog uk-modal-body\">\n<button class=\"uk-modal-close-default\" type=\"button\" uk-close><\/button><\/p>\n<div class=\"uk-text-center\"><span class=\"uk-h1 uk-text-background\">Request test device<\/span><\/div>\n<p>Test us. Are you interested in a robust and reliable industrial PC? We will be happy to advise you on the selection of a suitable test device. Let us convince you of our product quality Made in Germany.<\/p>\n<p>We look forward to hearing from you!<\/p>\n<p><script charset=\"utf-8\" type=\"text\/javascript\" src=\"\/\/js-eu1.hsforms.net\/forms\/embed\/v2.js\"><\/script><script>  hbspt.forms.create({    region: \"eu1\",    portalId: \"9303832\",    formId: \"b8b6a5d6-9286-489d-b179-4219f14baa40\"  });<\/script>\n    <\/div>\n<\/div>\n<\/div>\n<div>\n<p>        <img decoding=\"async\" src=\"\/wp-content\/uploads\/icon-industrial-grade-parts.svg\" alt=\"\"><\/p>\n<div>Support Center<\/div>\n<p><a href=\"https:\/\/support.noax.com\/en\/home\"><\/a><\/p>\n<\/div>\n<div>\n<p>            <button class=\"uk-modal-close-full uk-close-large\" type=\"button\" uk-close><\/button><\/p>\n<p><script>\n    jQuery( document ).ready(function() {<\/p>\n<p>jQuery('#rma > div').addClass('uk-modal-dialog');\njQuery('#rma > div').addClass('uk-modal-body');\n});\n<\/script>\n<\/div>\n<h2>Repair processing<br \/>\n<\/h2>\n<h3>Dear noax customer,<\/h3>\n<div>\n<p>Please note the following points to ensure a quick and smooth repair or return process:<\/p>\n<ol>\n<li>Please use our service repair certificate, which is available for you to download as a PDF file. Please fill out the form completely and enclose it with the return shipment.<br \/>In the event of a return, please enter &#8220;scrapping&#8221; under activities to be carried out!<br \/>\u00a0<\/li>\n<li>Make a backup before sending your device. We accept no liability for accidental loss of your data.<br \/>\u00a0<\/li>\n<li>If your system is password-protected, please delete the password or tell us. Otherwise, we will reset your password.<br \/>\u00a0<\/li>\n<li>Please ensure safe transport and suitable packaging. Use the original packaging if possible. We accept no liability for transport damage.<br \/>\u00a0<\/li>\n<li>We recommend UPS Standard as the shipping method. We do not provide additional services such as express services, etc. The shipment must be prepaid. Within the warranty period, we also accept UPS standard shipments, even if they are not prepaid.<br \/>\u00a0<\/li>\n<li>In urgent cases, we offer loan devices for the duration of the repair for a small flat rate. Please contact our noax hotline (+49 8092 853633).<br \/>\u00a0<\/li>\n<\/ol>\n<p>Immediately after receipt of the device, you will receive a confirmation of receipt from our service department with your RMA number.\u00a0 <br \/>The repair will be carried out as quickly as possible and usually takes 5 to 8 working days.<\/p>\n<p>Best regards<br \/>Your noax service team<\/p>\n<\/div>\n<h3>Service repair certificate<\/h3>\n<ul>\n<li>\n<p><a href=\"\/wp-content\/uploads\/repdoc-de.pdf\">Service repair certificate &#8211; German<\/a><\/p>\n<\/li>\n<li>\n<p><a href=\"\/wp-content\/uploads\/noax-repdoc-en.pdf\">Service repair certificate &#8211; English<\/a><\/p>\n<\/li>\n<\/ul>\n<h3>How to pack your industrial PC safely and professionally<\/h3>\n<p><video src=\"\/wp-content\/uploads\/noax_verpacken_ipcs_de.mp4\" poster=\"\"><\/video><\/p>\n<p><!--more--><br \/>\n<!-- 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ratio: 1.6\\\" style=\\\"margin-top:4px\\\"><\\\/span>\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"<a href=\\\"tel:+17049921606\\\" style=\\\"color: #fff\\\">+1 (704) 992-1606<\\\/a>\\n\",\"meta\":\"Hotline:\",\"title\":\"<span uk-icon=\\\"icon: receiver; ratio: 1.6\\\" style=\\\"margin-top:4px\\\"><\\\/span>\"}},{\"type\":\"description_list_item\",\"props\":{\"content\":\"hotline-na@noax.com \",\"meta\":\"E-Mail:\",\"title\":\"<span uk-icon=\\\"icon: mail; ratio: 1.6\\\" style=\\\"margin-top:4px\\\"><\\\/span>\"}}]}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"Please have the serial number of your device ready.\",\"margin\":\"default\"}}]}]}],\"name\":\"Kontaktdaten\"}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"vertical_align\":\"middle\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"headline\",\"props\":{\"animation\":\"parallax\",\"content\":\"Quality you can rely on\",\"parallax_y\":\"1,\",\"title_color\":\"background\",\"title_element\":\"h2\",\"title_style\":\"heading-small\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>In the pre- and post-purchase phase, noax Technologies AG offers <span class=\\\"uk-text-secondary\\\">comprehensive support as well as competent service and support<\\\/span>. The service program is optimally tailored to the needs and requirements of the capital goods market. Through <span class=\\\"uk-text-secondary\\\">competent project consulting<\\\/span>, the <span class=\\\"uk-text-secondary\\\">individual configuration<\\\/span> of the industrial panel PCs through to the <span class=\\\"uk-text-secondary\\\">ready-to-use installation<\\\/span>, noax ensures a <span class=\\\"uk-text-secondary\\\">quick and easy integration<\\\/span> of the industrial PCs <span class=\\\"uk-text-secondary\\\">into the existing production landscape.<\\\/span><\\\/p>\n\n<p> You can avoid lengthy production downtimes via our noax service hotline and the <span class=\\\"uk-text-secondary\\\">extremely fast repair turnaround times of a maximum of 8 working days<\\\/span> as well as the flexible <span class=\\\"uk-text-secondary\\\">provision of replacement devices<\\\/span>.\",\"margin\":\"default\",\"text_style\":\"lead\"}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_top\":true,\"status\":\"disabled\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"xlarge\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"panel\",\"props\":{\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image\":\"wp-content\\\/uploads\\\/2024\\\/02\\\/icon-industrial-grade-parts.svg\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"image_width\":200,\"link\":\"#\",\"link_style\":\"default\",\"link_text\":\"\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_link\":true,\"panel_link_hover\":\"true\",\"panel_padding\":\"small\",\"panel_style\":\"card-primary\",\"text_align\":\"center\",\"title\":\"Download-Center\",\"title_align\":\"top\",\"title_element\":\"div\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_style\":\"h2\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"panel\",\"props\":{\"attributes\":\"uk-toggle=\\\"target: #rma\\\"\",\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image\":\"wp-content\\\/uploads\\\/rma.svg\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"image_width\":200,\"link\":\"#\",\"link_style\":\"default\",\"link_text\":\"\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_link\":true,\"panel_link_hover\":\"true\",\"panel_padding\":\"small\",\"panel_style\":\"card-primary\",\"text_align\":\"center\",\"title\":\"RMA \\\/ R\\u00fccknahme\",\"title_align\":\"top\",\"title_element\":\"div\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_style\":\"h2\"}},{\"type\":\"html\",\"props\":{\"content\":\"<script>\\nwindow.addEventListener('load', function () { \\nvar hash = window.location.hash.substring(1);\\nconsole.log(hash);\\nif(hash == \\\"rma\\\"){\\n    UIkit.modal('#rma').toggle();\\n}\\n    }) \\n<\\\/script>\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"panel\",\"props\":{\"attributes\":\"uk-toggle=\\\"target: #testen\\\"\",\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image\":\"wp-content\\\/uploads\\\/free-demo.svg\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"image_width\":200,\"link\":\"#\",\"link_style\":\"default\",\"link_text\":\"\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_link\":true,\"panel_link_hover\":\"true\",\"panel_padding\":\"small\",\"panel_style\":\"card-primary\",\"text_align\":\"center\",\"title\":\"Testen Sie uns\",\"title_align\":\"top\",\"title_element\":\"div\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_style\":\"h2\"}},{\"type\":\"html\",\"props\":{\"content\":\"\n\n<div id=\\\"testen\\\" uk-modal>\\n    \n\n<div class=\\\"uk-modal-dialog uk-modal-body\\\">\\n        <button class=\\\"uk-modal-close-default\\\" type=\\\"button\\\" uk-close><\\\/button>\\n        \n\n<div class=\\\"uk-text-center\\\"><span class=\\\"uk-h1 uk-text-background\\\">Testger\\u00e4t anfordern<\\\/span><\\\/div>\\n        \n\n<p>Testen Sie uns. 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Lassen Sie sich von unserer Produktqualit\\u00e4t Made in Germany \\u00fcberzeugen.<\\\/p>\\n\\n\n\n<p>Wir freuen uns von Ihnen zu h\\u00f6ren!<\\\/p>\\n<script charset=\\\"utf-8\\\" type=\\\"text\\\/javascript\\\" src=\\\"\\\/\\\/js-eu1.hsforms.net\\\/forms\\\/embed\\\/v2.js\\\"><\\\/script><script>  hbspt.forms.create({    region: \\\"eu1\\\",    portalId: \\\"9303832\\\",    formId: \\\"d20d8315-2c40-45df-bd09-9ad8a05ba16b\\\"  });<\\\/script>\\n    <\\\/div>\\n<\\\/div>\"},\"name\":\"Ihre Meinung modal\"}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-4\",\"width_small\":\"1-2\"},\"children\":[{\"type\":\"panel\",\"props\":{\"attributes\":\"uk-toggle=\\\"target: #meinung\\\"\",\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image\":\"wp-content\\\/uploads\\\/icon-individual-configuration.svg\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"image_width\":200,\"link\":\"#\",\"link_style\":\"default\",\"link_text\":\"\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_link\":true,\"panel_link_hover\":\"true\",\"panel_padding\":\"small\",\"panel_style\":\"card-primary\",\"text_align\":\"center\",\"title\":\"Ihre Meinung\",\"title_align\":\"top\",\"title_element\":\"div\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_style\":\"h2\"}},{\"type\":\"html\",\"props\":{\"content\":\"\n\n<div id=\\\"meinung\\\" uk-modal>\\n    \n\n<div class=\\\"uk-modal-dialog uk-modal-body\\\">\\n        <button class=\\\"uk-modal-close-default\\\" type=\\\"button\\\" uk-close><\\\/button>\\n        \n\n<div class=\\\"uk-text-center\\\"><span class=\\\"uk-h1 uk-text-background\\\">Ihre Meinung ist uns wichtig<\\\/span><\\\/div>\\n        \n\n<p>eine konsequente Kundenorientierung ist f\\u00fcr die noax Technologies AG von entscheidender Bedeutung. Wir wollen, dass Sie mit uns und unseren Leistungen zufrieden sind!<\\\/p>\\n\\n\n\n<p>Daher m\\u00f6chten wir Sie gerne um Ihre Teilnahme bei unserer Kundenbefragung bitten. Haben Sie weitere Anregungen oder Bemerkungen, freuen wir uns \\u00fcber Ihr Feedback.<\\\/p>\\n\\n\n\n<p>Herzlichen Dank f\\u00fcr Ihre Unterst\\u00fctzung\\nIhr noax-Team<\\\/p>\\n<script charset=\\\"utf-8\\\" type=\\\"text\\\/javascript\\\" src=\\\"\\\/\\\/js-eu1.hsforms.net\\\/forms\\\/embed\\\/v2.js\\\"><\\\/script><script>  hbspt.forms.create({    region: \\\"eu1\\\",    portalId: \\\"9303832\\\",    formId: \\\"71ab507a-c9e9-41b7-9bdf-0c1a817585a0\\\"  });<\\\/script>\\n    <\\\/div>\\n<\\\/div>\"},\"name\":\"Ihre Meinung modal\"}]}],\"props\":{\"layout\":\"1-4,1-4,1-4,1-4|1-2,1-2,1-2,1-2\"}}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding\":\"large\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"xlarge\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"panel\",\"props\":{\"attributes\":\"uk-toggle=\\\"target: #newsletter\\\"\",\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image\":\"wp-content\\\/uploads\\\/newsletter.svg\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"image_width\":200,\"link\":\"#\",\"link_style\":\"default\",\"link_text\":\"\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_link\":true,\"panel_link_hover\":\"true\",\"panel_padding\":\"small\",\"panel_style\":\"card-primary\",\"text_align\":\"center\",\"title\":\"noax Newsletter\",\"title_align\":\"top\",\"title_element\":\"div\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_style\":\"h2\"}},{\"type\":\"html\",\"props\":{\"content\":\"\n\n<div id=\\\"newsletter\\\" uk-modal>\\n    \n\n<div class=\\\"uk-modal-dialog uk-modal-body\\\">\\n        <button class=\\\"uk-modal-close-default\\\" type=\\\"button\\\" uk-close><\\\/button>\\n        \n\n<div class=\\\"uk-text-center\\\"><span class=\\\"uk-h1 uk-text-background\\\">Newsletter Anmeldung<\\\/span><\\\/div>\\n<script charset=\\\"utf-8\\\" type=\\\"text\\\/javascript\\\" src=\\\"\\\/\\\/js-eu1.hsforms.net\\\/forms\\\/embed\\\/v2.js\\\"><\\\/script><script>  hbspt.forms.create({    region: \\\"eu1\\\",    portalId: \\\"9303832\\\",    formId: \\\"dbc8495d-f22c-47ac-9860-18d31d8ca7fd\\\"  });<\\\/script>\\n    <\\\/div>\\n<\\\/div>\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"panel\",\"props\":{\"attributes\":\"uk-toggle=\\\"target: #testen\\\"\",\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image\":\"wp-content\\\/uploads\\\/free-demo.svg\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"image_width\":200,\"link\":\"#\",\"link_style\":\"default\",\"link_text\":\"\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_link\":true,\"panel_link_hover\":\"true\",\"panel_padding\":\"small\",\"panel_style\":\"card-primary\",\"text_align\":\"center\",\"title\":\"Test us\",\"title_align\":\"top\",\"title_element\":\"div\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_style\":\"h2\"}},{\"type\":\"html\",\"props\":{\"content\":\"\n\n<div id=\\\"testen\\\" uk-modal>\\n\n\n<div class=\\\"uk-modal-dialog uk-modal-body\\\">\\n<button class=\\\"uk-modal-close-default\\\" type=\\\"button\\\" uk-close><\\\/button>\\n\n\n<div class=\\\"uk-text-center\\\"><span class=\\\"uk-h1 uk-text-background\\\">Request test device<\\\/span><\\\/div>\\n\n\n<p>Test us. Are you interested in a robust and reliable industrial PC? We will be happy to advise you on the selection of a suitable test device. Let us convince you of our product quality Made in Germany.<\\\/p>\\n\\n\n\n<p>We look forward to hearing from you!<\\\/p>\\n<script charset=\\\"utf-8\\\" type=\\\"text\\\/javascript\\\" src=\\\"\\\/\\\/js-eu1.hsforms.net\\\/forms\\\/embed\\\/v2.js\\\"><\\\/script><script>  hbspt.forms.create({    region: \\\"eu1\\\",    portalId: \\\"9303832\\\",    formId: \\\"b8b6a5d6-9286-489d-b179-4219f14baa40\\\"  });<\\\/script>\\n    <\\\/div>\\n<\\\/div>\"},\"name\":\"Ihre Meinung modal\"}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-3\"},\"children\":[{\"type\":\"panel\",\"props\":{\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image\":\"wp-content\\\/uploads\\\/icon-industrial-grade-parts.svg\",\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"image_svg_inline\":true,\"image_width\":200,\"link\":\"https:\\\/\\\/support.noax.com\\\/en\\\/home\",\"link_style\":\"default\",\"link_target\":true,\"link_text\":\"\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"panel_link\":true,\"panel_link_hover\":\"true\",\"panel_padding\":\"small\",\"panel_style\":\"card-primary\",\"text_align\":\"center\",\"title\":\"Support Center\",\"title_align\":\"top\",\"title_element\":\"div\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\",\"title_style\":\"h2\"}}]}],\"props\":{\"layout\":\"1-3,1-3,1-3\"}}]},{\"type\":\"section\",\"props\":{\"attributes\":\"uk-modal\",\"class\":\"uk-modal-container\",\"css\":\".el-section > div{\\nbackground-color: #fff}\",\"id\":\"rma\",\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"height_viewport\":90},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"html\",\"props\":{\"content\":\"        <button class=\\\"uk-modal-close-full uk-close-large\\\" type=\\\"button\\\" uk-close><\\\/button>\\n\\n<script>\\n    jQuery( document ).ready(function() {\\n\\njQuery('#rma > div').addClass('uk-modal-dialog');\\njQuery('#rma > div').addClass('uk-modal-body');\\n});\\n<\\\/script>\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Repair processing\\n\",\"text_align\":\"center\",\"title_color\":\"background\",\"title_element\":\"h2\",\"title_style\":\"heading-small\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Dear noax customer,\",\"title_element\":\"h3\",\"title_style\":\"h3\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>Please note the following points to ensure a quick and smooth repair or return process:<\\\/p>\\n\n\n<ol>\\n\n\n<li>Please use our service repair certificate, which is available for you to download as a PDF file. Please fill out the form completely and enclose it with the return shipment.<br \\\/>In the event of a return, please enter \\\"scrapping\\\" under activities to be carried out!<br \\\/>\\u00a0<\\\/li>\\n\n\n<li>Make a backup before sending your device. We accept no liability for accidental loss of your data.<br \\\/>\\u00a0<\\\/li>\\n\n\n<li>If your system is password-protected, please delete the password or tell us. Otherwise, we will reset your password.<br \\\/>\\u00a0<\\\/li>\\n\n\n<li>Please ensure safe transport and suitable packaging. Use the original packaging if possible. We accept no liability for transport damage.<br \\\/>\\u00a0<\\\/li>\\n\n\n<li>We recommend UPS Standard as the shipping method. We do not provide additional services such as express services, etc. The shipment must be prepaid. Within the warranty period, we also accept UPS standard shipments, even if they are not prepaid.<br \\\/>\\u00a0<\\\/li>\\n\n\n<li>In urgent cases, we offer loan devices for the duration of the repair for a small flat rate. Please contact our noax hotline (+49 8092 853633).<br \\\/>\\u00a0<\\\/li>\\n<\\\/ol>\\n\n\n<p>Immediately after receipt of the device, you will receive a confirmation of receipt from our service department with your RMA number.\\u00a0 <br \\\/>The repair will be carried out as quickly as possible and usually takes 5 to 8 working days.<\\\/p>\\n\n\n<p>Best regards<br \\\/>Your noax service team<\\\/p>\",\"margin\":\"default\"}},{\"type\":\"headline\",\"props\":{\"content\":\"Service repair certificate\",\"title_element\":\"h3\",\"title_style\":\"h3\"}},{\"type\":\"list\",\"props\":{\"column_breakpoint\":\"m\",\"image_align\":\"left\",\"image_svg_color\":\"emphasis\",\"image_vertical_align\":true,\"list_element\":\"ul\",\"list_horizontal_separator\":\", \",\"list_type\":\"vertical\",\"show_image\":true,\"show_link\":true},\"children\":[{\"type\":\"list_item\",\"props\":{\"content\":\"Service repair certificate - German\",\"icon\":\"file-pdf\",\"link\":\"wp-content\\\/uploads\\\/repdoc-de.pdf\",\"link_target\":true}},{\"type\":\"list_item\",\"props\":{\"content\":\"Service repair certificate - English\",\"icon\":\"file-pdf\",\"link\":\"wp-content\\\/uploads\\\/noax-repdoc-en.pdf\",\"link_target\":true}}]}]}]},{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"How to pack your industrial PC safely and professionally\",\"text_align\":\"center\",\"title_color\":\"background\",\"title_element\":\"h3\",\"title_style\":\"h2\"}},{\"type\":\"video\",\"props\":{\"margin\":\"default\",\"video\":\"wp-content\\\/uploads\\\/noax_verpacken_ipcs_de.mp4\",\"video_controls\":true,\"video_lazyload\":true,\"video_width\":\"1920\"}}]}]}]}],\"version\":\"4.5.1\",\"yooessentialsVersion\":\"2.3.10\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lebensmittelherstellung noax Service &#038; Support We are happy to help you Service &amp; Support Europe Mo &#8211; Fr: 08:00 AM &#8211; 04:30 PM (GMT+1) Hotline: +49 8092 853633 E-Mail: hotline@noax.com Service &amp; Support North America Mo &#8211; Fr: 09:00 AM &#8211; 04:30 PM Eastern Time (GMT-5) Hotline: +1 (704) 992-1606 E-Mail: hotline-na@noax.com Please have the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3649","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Service &amp; Support \u2013 Quality You Can Rely On<\/title>\n<meta name=\"description\" content=\"Quality you can rely on - benefit from comprehensive support and competent service and support. 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